| Do your ACD Display Software lack the one thing
you need? Does it have an annoying habit of resetting
after a short period? Would you like to see totals
for the day displayed on your ACD Wallboard or Plasma,
not just for the last 20 minutes?
Well these are problems we have now tackled with
our new add-on module which works in conjunction
with QuickCOM and allows you to collect historical
data, not just real time information.
Often, the sort of data that is sent to a ACD Display
is either purely real time or, at best, may reflect
the trends over the last twenty minutes but then
resets to zero.
So if you want to see how many calls have been
handled up to the current time, it would normally
be impossible.
However we have now produced an ACD Display Software module which overcomes this limitation
and allows for the display of accumulating data,
typically over the current day. Optionally, it
can even be used to store, and report on, data
for a longer period so that you can view trends,
peaks and troughs or totals for the period.
Any field(s) supported by your ACD Display Software may be accumulated in this way
and these can be filtered by skill set so that
only information of interest is retained.
Contact us at sales@mxdigitalsystems.com
for more information.
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