At MXDigital Systems we have a range of Call Centre Displays to suit your budget and requirements.
Get the power to improve agent performance, company performance and customer service levels.
You are the Call Centre - a crucial operation that is in direct communication with current and future customers. Often, it is up to you to lay the groundwork for business relations. In fact, most companies have their Call Centres handle the majority of their customer interaction, making performance of these organisations of utmost importance.
How do you measure up? You need the ability to provide your agents, managers and supervisors with real-time notifications of current and expected conditions, system outages and other critical facts. Having this vital information, your people could make swift decisions to drive improved service and performance.
And that’s where QuickCOM Enterprise comes in - the ultimate call centre displays solution.
The Information You Need, When You Need It
QuickCOM Enterprise collects call information from your critical data sources. Organises and monitors that information. And delivers it real-time and by event through a variety of display options, including FlexVIEW LED displays (AKA Reader or Wall boards), Dashboard, Plasma and LCD screens and more.
With QuickCOM, you get real-time notifications that empower agents, supervisors and managers to make important decisions. Notifications that answer questions like, how quickly are we answering calls? How many calls are in the queue? What’s the oldest pending call? How many abandoned calls are we experiencing? Are we encountering any system outages? And more.
For example, QuickCOM Enterprise can provide real-time ACD statistics to call centre agents, supervisors and managers through their workstations, mobile devices or easy-to-read FlexVIEW LED displays. When critical ACD thresholds are reached, QuickCOM uses a combination of changing colours, audible tones and event-triggered messages to immediately notify call centre personnel or even page a supervisor.
QuickCOM also:
- Provides compatibility with most ACDs
- Supports multiple networked call centres
- Provides single or multiple administrator access
- Allows information from multiple queues to be combined for totals and averages
- Communicates scheduled or threshold-triggered motivational messages
The net result - increased performance levels and customer satisfaction!
MX Digital, The Number One Choice For Call Centre Displays and Call Centre Display Software
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