At MXDigital Systems we have a range of Call Centre Services to suit your budget and requirements.
You are the Call Centre - a crucial operation that is in direct communication with current and future customers. Often, it is up to you to lay the groundwork for business relations. In fact, most companies have their Call Centres handle the majority of their customer interaction, making performance of these organisations of utmost importance. The way your call centre services can have a lasting impression on your customers and it's therefore imperitive that customers are spoken to quickly and are in contact with the correct person. This improved customer service can have a long-lasting effect of your customers perception of your company and if done well will often lead to recommendations.
How do your call centre services measure up?
You need the ability to provide your agents, managers and supervisors with real-time notifications of current and expected conditions, system outages and other critical facts. Having this vital information, your call centre services people could make swift decisions to drive improved service and performance.
And that’s where QuickCOM Enterprise comes in - the ultimate call centre displays solution.
The Information You Need, When You Need It
QuickCOM Enterprise collects call information from your critical data sources. It organises and monitors that information and delivers it real-time and by event through a variety of display options, including FlexVIEW LED displays (AKA Reader or Wall boards), Dashboard, Plasma and LCD screens and more.
With QuickCOM, you get real-time call centre services notifications that empower agents, supervisors and managers to make important decisions. Notifications that answer questions like, how quickly are we answering calls? How many calls are in the queue? What’s the oldest pending call? How many abandoned calls are we experiencing? Are we encountering any system outages? And more.
For example, QuickCOM Enterprise can provide real-time ACD statistics to call centre agents, supervisors and managers through their workstations, mobile devices or easy-to-read FlexVIEW LED displays. When critical ACD thresholds are reached, QuickCOM uses a combination of changing colours, audible tones and event-triggered messages to immediately notify call centre personnel or even page a supervisor offering you far improved call centre services.
QuickCOM also:
- Provides compatibility with most ACDs
- Supports multiple networked call centres
- Provides single or multiple administrator access
- Allows information from multiple queues to be combined for totals and averages
- Communicates scheduled or threshold-triggered motivational messages
The net result - increased performance levels, improved call centre services and customer satisfaction!
MX Digital, The Number One Choice For Call Centre Services and Call Centre Display Software
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