You are the Call Centre—a crucial operation that is in direct communication with current and future customers. Often, it is up to you to lay the groundwork for business relations. In fact, most companies have their Call Centres handle

the majority of their customer interaction, making performance of these organisations of utmost importance.

How do you measure up? You need the ability to provide your agents, managers and supervisors with real-time notifications of current and expected conditions, system outages and other critical facts. Having this vital information, your people could make swift decisions to drive improved service and performance.

With QuickCOM, you get real-time notifications that empower agents, supervisors and managers to make important decisions. Notifications that answer questions like, how quickly are we answering calls? How many calls are in the queue? What’s the oldest pending call? How many abandoned calls are we experiencing? Are we encountering any system outages? And more.

QuickCOM also:

• Provides compatibility with most ACDs
• Supports multiple networked call centres
• Provides single or multiple administrator access
• Allows information from multiple queues to be combined for totals and averages
• Communicates scheduled or threshold-triggered motivational messages