Instant notification of critical situations |
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| One of the most effective ways to impact business performance is to use a Dashboard solution on the users's PC. With it, managers, supervisors, agents and others can receive, and immediately act on, real-time business Information. So you’re always on top of the situation and can effect immediate changes whenever necessary to improve the efficiency of your Call or Contact Centre. |
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| The software features user configurable Display layouts that allows you to set up the Dashboard display by role (manager, supervisor, agent), with different levels of capabilities and specific views (charts, graphs, gauges, etc.) for users or groups of users. The Dashboard itself can be displayed in any size— such as full-screen, partial screen or even on the task bar depending on the user’s needs. |
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| Dashboard highlights include: |
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- Scrolling messages
- Multiple messages with horizontal and vertical scrolling
- Real-time Graphics
- Display data as Charts, Graphs, Gauges etc.
- Task bar messaging
- Display supervisor messages in the Windows task bar
- Hot Desking
- Gives you access to your personal dashboard configuration on any PC you log into
- Active Directory Support
- Compatible with Microsoft Active Directory
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Dashboard Agent software |
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| Scrolling messages, multiple queue statistics on ‘Soft Wallboards’, audible and visual alerts, pop-up messages on agent workstation desktops |
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| Dashboard Supervisor Software |
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| Summary information shown as tabular data or real-time graphics with Drill-Down facility for supervisor and manager’s desktops. Manually entered messages may be created and displayed on any display device connected to the system. |
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| Large Screen Display Software |
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| Designed for one or more Plasma, LCD or Projector displays, with scrolling messaging, multiple channels, audible and visual alerts. |
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