If you manage a Help Desk, then you are in the frontline representing your company or organisation. You need to prioritise and resolve critical customer issues as quickly and efficiently as possible.

With every call, customer retention is at stake. And with it, company profits, since studies have proven that acquiring a new customer can cost five to ten times more then retaining one.

What you need is access to vital information that can help you achieve the optimum service levels that are a must-have in a help desk environment. Real-time communication that alerts you to ever-changing conditions—delivered exactly where you need it, when you need it.

At MXDigital Systems we have a range of products that can collect help desk information from a variety of data sources, organise and monitor that information and deliver it in real-time to a variety of display solutions, including Wallboard displays (AKA Reader boards), desktop dashboard software or large LCD screens.

Gathering ACD call statistics, ticket status information and other critical system alerts, these products deliver the facts you need to enable managers, supervisors, agents and representatives to make swift, decisions that will help lower call volumes, reduce repetitive calls and improve customer service. It can also translate cryptic system messages into plain English.

Our solutions are very scalable and:

• Support input from many popular Help Desk applications (e.g. Remedy)
• Support input from a variety of ACD systems
• Support input from any ODBC database.

The net result — rapid response times, increased service levels, improved productivity and performance, and most importantly, satisfied customers.

For more information, or to discuss your requirements, please call us now on:

0870 224 7660

MX Digital, the Number One Choice for Help Desk Displays