| QuickCOM Enterprise is a PC software application designed to collect, collate and distribute real-time information to a variety of display types within your organisation. |
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| QuickCOM Enterprise collects, manages and communicates mission-critical information to your contact centre, help desk, command centre and more. With it, you get clear, up-to-the-second business information that can help boost performance levels, improve customer satisfaction and help you to maintain Service Levels. |
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| Quickcom Inputs. QuickCOM Enterprise continuously collects real-time and event-driven information from any number of disparate systems and databases such as call centre and help desk systems, mainframe applications and databases, e-mail applications, network monitoring systems, Manual ad-hoc messaging and more. |
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| Then the Enterprise Engine organises everything under a single platform for communication to the various output devices. |
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| Examples of Inputs: |
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| Contact Centre Systems: |
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- Aspect
- Alcatel
- Avaya (Definity – BCMS CMS)
- Cisco
- Concerto (EnsemblePro)
- Genesys
- Nortel (CCMIS, MAX, Symposium)
- Rockwell
- Siemens
- Solidus
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| Help Desk Applications: |
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| Network Monitoring: |
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- BMC Patrol
- Command Post
- HP Openview
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| Other: |
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- ODBC Databases
- Serial data
- e-mail (i.e. Exchange Server)
- Printer output
- Text files
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| Output Director. The Output Director streamlines distribution—determining who gets what information, how they get it and when they get it. With it, you are able to easily define user rules, thresholds and filters that determine and trigger the distribution of specific, critical information. In addition, the Output Director allows you to tailor and/or translate the message by audience. For example, messages intended for use by IT versus those for a Call Centre. |
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| Example of Outputs: |
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| FlexVIEW LED Wallboards
Dashboard Supervisor Desktop
Dashboard Agent Desktop
Large Screen (Plasma, LCD etc.) Display
Web
Email
Text messaging (SMS) |
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