We specialise in providing Real Time ACD
Displays for the Call Centre environment
and can display such information on a variety of devices including LED Wallboards (AKA Readerboards), Large Screen Plasma or LCD Displays and directly to the user's desktop via a Dashboard product.
All of the products we supply for this market can, and often are, supplied as software only but we can supply PC and video distribution hardware, if required, or can advise on the requirements for a proposed system.
The products we offer gather information from your ACD system in Real Time, collate this and perform any required calculations - for instance to provide a Service Level value based on gathered call statistics - and then present it to the display device(s). All of this happens in Real Time so that the displayed information is both current and accurate.
Supported ACD systems include;
- Aspect
- Alcatel
- Avaya (Definity – BCMS CMS)
- Cisco
- Concerto (EnsemblePro)
- Genesys
- Nortel (CCMIS, MAX, Symposium)
- Rockwell
- Siemens
- Solidus
However please contact us if your ACD is not listed above as our products are constantly being updated and often we can provide a custom interface where a standard one does not exist.
We also supply the necessary display hardware and can install LED Wallboards and/or Large screen displays in your premises, following a site survey.
Contact us at sales@mxdigitalsystems.com
for more information.
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