It is vital that agents and managers can be provided with real time updates regarding call centre statistics & Symposium wallboards are an excellent way to convey this information to large groups in ultra quick time. Symposium wallboards are simple to install & provide a cost-effective solution when compared to other similar displays.
Driven by powerful software, Symposium wallboards collect & display operational data from multiple sites and sources and prominently displays your call centre information on a bright and highly-visible wallboard. When agents and managers are aware of real-time call centre statistics, they are able to modify their work habits & even their behaviour in order to achieve higher productivity & efficiency.
Symposium wallboards can be integrated with a variety of data sources – including ACDs, workforce management systems and even internal databases – this will help to ensure that you have the ability to display all of your important call centre statistics in one place. Our tremendous innovative software will allow you to establish data thresholds that will automatically trigger colour changes and/or messages on your symposium wallboards to alert your staff within the call centre to rapidly changing conditions. This results in more focused efforts to provide optimal customer service.
Contact us as sales@mxdigitalsystems.com for more information regarding our range of Symposium wallboards.
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